What’s the difference between a Service Plan and a VP Plan?
A service plan is a service schedule with a fixed price cost. Fixed Price Servicing is available through your selling Dealers service department only. There is no difference in the amounts you are covered for on the various items listed in your VPP.
How is the Vehicle Protection service plan different from my auto insurance policy?
Typically, auto insurance covers only collision or accidental damage to your vehicle—such as a car crash, fire, or vandalism. A Vehicle Protection Plan or Service Plan covers the mechanical parts of your vehicle. Most auto insurance policies do not cover mechanical breakdowns, unless they are the direct result of an auto accident. With a Vehicle Protection Plan or Service Plan, your engine, transmission, and other vital car parts are covered anytime they break down or malfunction.
Why do I need a service contract? I’ve worked on my own car for years.
As vehicle technology becomes increasingly complex, it becomes more challenging—and potentially problematic—for even the most experienced do-it-yourselfers to fix their own vehicles. Even seemingly simple repairs now require computerized diagnostics, specially trained technicians, and sophisticated equipment only found in specialized repair facilities.
How is a Vehicle Protection service plan different than the dealer’s vehicle warranty?
Vehicle warranties given by dealers and manufacturers, cover repairs on your car up to a certain age or mileage criteria. A Vehicle Protection Plan or Service Plan is designed to pick up when your existing warranty drops off. This gives you the peace of mind that you’ve got continuous protection against costly auto repairs.
How do I figure out which vehicle plan or service plan is right for me?
When choosing a plan, no matter its level of coverage, make sure you understand how long the plan runs for. Most people keep their vehicle for between 3 to 5 years as a general rule. Vehicle Protectionis designed to lower costly repairs in the event of failure of a variety of mechanical components. When choosing your level of protection, make sure to take a close look at what each plan covers. If you choose only the most basic, least expensive coverage, you could still be left paying for costly repairs. Vehicle Protection plans have been designed to fit a wide range of coverage needs and budgets, and can be further customized to meet your unique needs.
Coverage Questions
Is my vehicle guaranteed to be covered by Vehicle Protection?
A Vehicle Protection representative will review your information and will contact you as soon as possible provided you have already submitted a request online. You can also call us to find out more information. Proof of service history is always required to complete a claim and you must keep service records.
Is my service contract transferable?
All of our plans are transferable if you sell your vehicle to another person provided the vehicle has fulfilled the required servicing to keep inline with the terms and conditions of the warranty. Contact one of our representatives to discuss the specific terms of your contract and eligibility to transfer the plan across to a new owner.
If my vehicle is used/pre-owned, do I qualify for coverage?
Yes, we accept used/pre-owned vehicles. Please contact one of our representatives, and we will further review your information.
What happens when I need to make a claim?
The Vehicle Protection claims process is fast and effortless. Prior to repair, simply tell the dealership or repair facility of your choice to call the Claims Centre number provided. A Claims Representative will expedite direct payment to your repair facility.
How do you make sure your suppliers are trustworthy and competent?
All of our recommended suppliers are highly rated. If any of our suppliers fail to meet our high standards for customer service, we work to resolve complaints immediately.
How do I know that my claim will be paid?
As long as your claim meets the terms of your service contract, 100% of your repairs will be paid for. Our administrators have dealt with all types of auto repair claims and we have thousands of examples of paid claims for you to review. Review the terms and conditions, or contact one of our representatives, to make sure you understand the terms of your contract prior to making a claim.
How do you keep your customers satisfied?
We pride ourselves on taking outstanding care of our customers, and we have a large, knowledgeable customer service staff to do just that. Our representatives are available to answer any questions you may have.
Vehicle Questions
What and where is my VIN?
Your VIN is your vehicle identification number. The most common VINs contain 17 characters. Ex: 1G1FP22PXS2100001. Some common places to locate your VIN: On the driver’s side dash viewable from the windshield, the front or rear of the engine bay by raising the hood and looking at the front or back of the engine bay, and/or in the driver’s or passenger door jam.
What and where is my current odometer?
Your current odometer is a recording of the current kilometres distance your vehicle has travelled. In other words, your current vehicles mileage. For example, your odometer can read 30,165 kilometres. Your odometer can be located inside the vehicle on the driver’s side dash usually below the speedometer. Some vehicles may require that the engine is on in order to show the odometer reading.
Do you have any questions? Please email or phone us if you have any further queries.