Your VPP is not responsible for paying any costs for repair or replacement under the following occurrences, events or circumstances:

  • Any components NOT listed in Section 4;

Vehicle body

Any panels, body or framework, glass, tinting, interior fittings (including seat belts), alarm, immobiliser, sound systems, roof/ ski racks, two bars, accessories or otherwise;

Normal maintenance parts

Any parts that would normally be regarded as adjustments, calibrations, alignment, machining, keyways, servicing and/or maintenance related items this includes but is not limited to; auxiliary drive belts, tension devices, harmonic balancer, brake pads, bushes, discs and shoes, batteries, fan and timing belts, filters, gaskets and seals, hoses, light bulbs, lamps and fuses, mufflers, oils, oxygen sensors, rubbers, shock absorbers, solenoids, struts, spark plugs, tyres and wiper blades;

Failure To Follow Servicing Requirements

If you do not comply with the servicing requirements (see Section 2), including forwarding of service receipts and details within specified time frame;

Accident

Damage attributed to impact or road traffic accident;

Certain uses

Damage to, or repairs of, a vehicle that has been used for motor racing, motor events, or motor competitions, cartage of livestock, or stunts & any vehicles used in off-road conditions that are not designed or manufactured for such use;

Negligence

Any mechanical failure caused by negligence or misuse by any non-authorised repairer, driver or owner or any mechanical failure due to a lack of coolant, loss of lubricant, restricted oil pickup, excessive use of oil, overheating, or any fluids not recommended by the vehicle manufacturer;

Faults & recalls

Failure caused by faulty design (common faults) or any expense arising from, or due to, the recall of the vehicle by the manufacturer;

Continued use

Any repairs or ancillary costs required as a result of the continued operation of the Vehicle once a defect or fault has occurred;

Pre-existing defects

Defects existing at the time the VPP came into effect;

Fire

Repair or replacement for damage caused by fire;

Unauthorised Repairs

Any claims where you have not contacted VP prior to the commencement of any repairs where VP has not issued a an Authorisation & Approval Number (AAN) for specific repairs quantified by VP;

Failure to follow the vehicle manufacturer’s guidelines

Or exceeding the manufacturer’s operating limitations;

If servicing is not carried out in accordance with the terms of your VPP, the VPP will be voided immediately. If any fault or repair found during the servicing under VPP is discovered during such service, you will be advised so that a time, convenient to all parties the repairs can be rectified.

Please note: there are certain services and parts that are at
an additional cost to you.

These include:

  • Manufacturer-recommended servicing and/or flushing of your vehicle’s transmission, brakes, power steering and cooling system. Where required, our service advisor will bring these to your attention when booking to have your vehicle serviced.

  • Consumable parts including, not limited to, air and fuel filters, brake pads and shoes, fluids, spark plugs, timing belts, fan belts, hoses, coolant and gaskets.

To simplify servicing and maintenance for our valued customers under this warranty, we offer a Set-Price Service. This ensures your vehicle is maintained by factory-trained technicians to the highest possible standards at an affordable price.

Turbochargers/superchargers/LPG Units

Any mechanical failure that can be attributed to the vehicle being fitted with an LPG, turbocharger or supercharger unit other than a unit supplied, fitted or endorsed by the Vehicle’s manufacturer;

Normal wear & tear

Any component failure attributed to normal wear and tear, or consequential loss or damage, or any components/parts that are replaced at the time of the repair, which have not actually failed;

Modifications

Any failure to the factory components as a result of alteration or modification to the manufacturer’s specifications;

Personal injury/property damage

Any liability for death, bodily injury, or damage to other property;

Rust/contamination

Failure caused by rust or corrosion of any kind or contamination of fluids;

Consequential loss

Any consequential loss or damage of any kind;

Abuse

Repair or replacement required due to misuse, neglect or abuse of the Vehicle;

Theft

YourVPP provides you with no cover against theft.

Submersion

Vehicles that have been submersed in water.

  • Once you become aware of the failure, that qualifies under this VP contract, contact VP for the location of your nearest approved repairer.

  • It is your responsibility to authorise and pay for any diagnosis, evaluation, quotation necessary to determine if the problem falls within the VPP contract. If the claim is authorised by VP, the cost of the diagnosis will be included in the claim – up to the appropriate claim limit.

  • Your VPP does not cover any repairs commenced without the pre-approval of VP. Remember, it is mandatory that you are issued with an authorisation & approval number (AAN) from VP.

  • After the problem has been diagnosed, the authorised repairer will email/fax VP, quoting your VPP contract number, current odometer reading of the Vehicle, a description of the problem, the repairs required, and the estimated cost of repairs. VP will then determine that the quoted repair costs are fair & reasonable and fall within the Motor Traders Association guidelines & conducting of vehicle repair estimations. VP reserves the right to inspect your vehicle before authorising repairs. VP reserves the right to inspect your vehicle following any AAN repairs.

  • You will be required to contribute to the cost of coolants, lubricants and machining.

Any additional maintenance requirements necessitated through normal wear and tear will be at additional cost. A detailed list of the specific service required for your vehicle is available in the vehicle’s Owners Manual or service booklet.

At the time of purchase of your vehicle, the selling Motor Dealer’s Set Price Service is:

  • $249.00 for Mass Market Vehicles

  • $349.00 for Prestige & 4WD Vehicles

To book your next service or discuss your service requirements, please contact your motor dealer’s service department.

Do you have any question?

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